Customer Support with Claude
First- and second-level agents and assistants for support staff, integrated with your CRM and with escalation to humans.
WhatsApp, chat, email or voice
Support operations that need to answer faster and more consistently, without losing the customer's context or the option of calling a person.
Support at volume has repeated questions, information scattered across several systems and agents who spend time looking for answers. Rigid chatbots frustrate customers; an agent without integration answers without knowing the customer's situation.
What we deliver
- First- and second-level agents for the channels you use.
- Assistants that help the human agent respond, with customer context.
- Integration with the CRM and with order and customer systems.
- Escalation to humans with the complete conversation history.
- Observability and conversation review.
How it works
Map
We analyze contact reasons, current answers, rules and the limits of what can be automated.
Build and integrate
We build the agent with the knowledge base and connect it to the CRM, with escalation rules.
Validate
We test with real conversations and adjust before opening to customers.
Operate and evolve
We track conversations, cost and satisfaction, and expand the scope gradually.
- Support with an agent on the defined channels.
- Agents with an assistant inside their workflow.
- A review routine and continuous improvement.
We track resolution without human intervention, time to first response, escalation rate and customer satisfaction, against the baseline of current support.
- A support owner and access to conversation examples.
- An up-to-date knowledge base and business rules.
- Access to the CRM and channels.
Frequently asked questions
Can the customer talk to a person?
Yes. Escalation to humans is part of the design, and the conversation reaches the person with full context.
Does it work by voice?
Yes, the offering covers voice in addition to WhatsApp, chat and email. Channels are chosen during mapping.
Want to talk about this offering?
We start with a conversation to understand your scope. Each offering has a closed scope and price per phase.